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FAQ

Frequently Asked Questions

Your baby must be at least 4 weeks old. We accept babies from 1 month to 24 months old! Please note that we have a weight limit of 40 pounds.

Our regular baby spa session is 80 dollars plus taxes. It includes 30 minutes swim + 20 minutes massage. You have a complimentary and unlimited access to our indoor playground.

It is compulsory to make an appointment at least 1 to 2 weeks in advance to serve you better. Please note that we only accept walk-in during the weekdays, but you need to call before visiting our Baby Spa.

We only accept appointment via phone call at 905-232-3522, Facebook page or Instagram.

We provide the floats and towels for free. We sell Huggies swim diaper at 2 dollars plus taxes.
Please note that we don’t accept any cloth swim diaper.

As stated previously, we will provide towel and floats during the spa session. However, if your baby have a highly sensitive skin, we encourage you to bring own towel. You may also bring other baby’s essential that you think your baby might need it such as extra clothes, milk, pacifier, etc. Please ensure that your baby has being fed 30 minutes before session. E.g.: Appointment starts at 10:30 am, baby should have done eat/drink at 10:00 am. But no shorter than that please!

We do require that all babies wear Huggies Swimmable Diapers; we understand that you may not be keen on going to buy a full pack, so we do offer them here for $2 each.

Please note that we do have a limit of two adults per baby, to help keep the environment calm and quiet.

Lastly, we do have a 48 hours cancellation policy, so if anything comes up or changes, we ask that you let us know two days before your appointment, otherwise we will have to charge you for the service.

Our water is warm. Temperature between 33°C to 36°C

We have 2 types of tubs; small and big tubs. Small tub is for baby age below 6 months and the water will change after every session. Big tub is for baby age 6 months and older, the water is treated, tested and changed every day. This tub contains ionizer which work to kill bacteria in water that ensure freshness and cleanliness of the water.

Small tub is a single tub which is non-sharing tub for baby below 6 months only. Big tub is a sharing tub for baby age 6 months and above.

All our therapists are Registered Massage Therapist and members of CMTO. A person who do not have a qualification as stated, is not eligible to apply as a Baby Therapist. Besides that, all of our therapists have received an intense and complete training before they proceed to serve your baby.

Unfortunately, our service do not work that way. It is compulsory for Parent/Guardian to accompany baby in our facility at all time. Maximum of 2 adults can accompany the baby during session.

Baby with sickness (flu, cough, fever, virus infection, minor/major diseases, etc) is not allowed to do any of our services until full recovery.

Baby that has just gotten injection is not allowed to do baby spa session within the following 72 hours.